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Managing Your VoiceFlow

The VoiceFlow Management page allows users to visualize, configure, and manage their voice interaction workflows using a Flow Diagram. This interactive diagram showcases how each action, trigger, and response is connected, giving users a clear understanding of how their workflow operates and offering tools to adjust and expand the flow.

Key Features of VoiceFlow Management​

VoiceFlow's management interface offers a variety of actions, categorized into different tabs like Common, Variables, Control, Database, and Integration. These actions allow users to design highly customizable and dynamic workflows.

1. Action Categories Overview​

In VoiceFlow, actions are categorized for easy navigation. Let’s go over the most important ones:

Common Actions​

  • HTTP: Allows the flow to be triggered via HTTP requests, great for API-based workflows.
  • SQL Query: Connect to an SQL server, perform stored procedures, or run queries.
  • Visual Query: Simplifies query creation and retrieval for non-technical users.
  • Web Services: Allows data exchange between applications using SOAP protocols.
  • E-mail: Enables communication using email APIs.

Variable Management​

  • Create Variable: Create variables and define their data types and initial values.
  • Set Variable: Update the value of an existing variable.
  • Increment/Decrement: Modify variable values by constants dynamically within the flow.

Control Flow​

  • If Condition: Execute actions based on whether a condition is true or false.
  • For Each/For Loop: Perform repetitive actions for each item in an array.
  • Switch: Create a flow that branches into different paths based on unique values.
  • Try-Catch: Handle potential errors in your flow.

Database Management​

  • Create Record: Add new entries into a database.
  • Get Record: Retrieve specific information from a database.
  • Update/Delete Record: Modify or remove records within a database.

Integration​

Currently, integration actions might not be available, but when available, they allow connecting the flow with external systems like APIs for enhanced functionality.

Flow Visualization: Designing with Nodes​

Once your actions and triggers are defined, they are visually represented in a Flow Diagram. This provides a high-level overview of the entire VoiceFlow, allowing you to easily manage, edit, and expand the flow.

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When using control flow actions like Switch or If Condition, ensure each branch is correctly connected to the subsequent actions for a seamless user experience.

Flow Representation:​

Here’s how typical node actions might appear:

  • HTTP Node: Initiates the flow when a specific HTTP request is received.
  • Voice Generation Node: Converts text into natural-sounding speech.
  • Web Services Node: Integrates external services for seamless communication.

This diagrammatic approach gives users the flexibility to edit, add, or delete actions easily using intuitive buttons next to each node.

Managing the Flow​

  1. Editing Actions: Click the edit icon on a node to change the parameters of a specific action or trigger.
  2. Adding Actions: The “+” icon between nodes allows you to insert new actions, expanding the flow dynamically.
  3. Deleting Actions: If you need to remove an action, simply click the delete icon next to the node.

Flow Variables:​

Flow variables are shown on the right panel, allowing users to keep track of request/response data. This ensures all variables—like query parameters, path parameters, headers, and response bodies—are visible and manageable throughout the flow.

Managing and Finalizing Your Flow​

The final flow structure provides a complete, interconnected view of all actions and triggers in the VoiceFlow. This visual editor allows users to:

  • Expand their flows as needed.
  • Manage flow logic using control actions like If Condition, loops, and switches.
  • Track variables and ensure data is passed correctly between nodes.

Final Tips:​

  • Edit easily: Make sure to use the edit buttons on each node to fine-tune actions.
  • Expand dynamically: Add as many actions as needed to cover your conversational goals.
  • Test your flow: Always click Test Spark to run through the flow and identify any logical or data flow issues.

With the interactive diagram and node-based design, managing your VoiceFlow is a breeze, giving you full control over building dynamic and engaging voice-driven workflows.

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Remember to test your flow frequently to ensure that all interactions are working smoothly.